Once we receive your inquiry, our travel consultants will check availability and send you a detailed quotation. Your reservation will be considered confirmed once you approve the itinerary and the required deposit has been received.
A deposit of 30%–50% of the total tour price is required to secure your booking. The exact deposit amount depends on the services included, travel season, and supplier requirements.
The remaining balance should be paid before the tour starts, according to the payment schedule confirmed by Blue Ocean Journeys.
If you need to cancel your trip, please notify us in writing via email as soon as possible.
Blue Ocean Journeys does not charge cancellation fees for our own services. However, cancellation charges imposed by hotels, airlines, cruise operators, transportation providers, or other third-party suppliers will apply where applicable.
Cancellation policies vary depending on:
For maximum flexibility, we recommend informing us at least 3 days before departure, whenever possible.
Refunds will be processed for eligible unused services or approved cancellations in accordance with the cancellation terms of the relevant suppliers.
Blue Ocean Journeys does not charge any administrative refund fees. However, any applicable bank transfer fees, payment gateway charges, or currency conversion costs are the responsibility of the customer.
Refunds will be made using the original payment method whenever possible.
We strongly recommend that all travelers purchase comprehensive travel insurance before departure.
Your insurance should ideally include:
Travel insurance provides valuable protection against unexpected events beyond anyone's control.
Tour prices are quoted in US Dollars (USD) unless otherwise stated.
Each itinerary clearly specifies what is included and excluded.
Unless otherwise indicated, tour prices generally include:
International flights, travel insurance, visas, personal expenses, drinks, and items not specifically mentioned are not included.
After your booking has been confirmed and full or required payment has been received, Blue Ocean Journeys will issue your official travel voucher.
Your voucher will include:
The voucher will be sent by email.
Blue Ocean Journeys acts as a tour operator and coordinator for the travel services included in your itinerary.
While we carefully select trusted suppliers and partners, we cannot be held responsible for delays, cancellations, losses, injuries, accidents, weather conditions, natural disasters, government restrictions, airline schedule changes, or other events beyond our reasonable control.
Should unexpected circumstances require changes to your itinerary, we will make every reasonable effort to arrange suitable alternatives of comparable value whenever possible.
No refunds can be provided for unused services voluntarily not taken by the traveler after the tour has commenced.
If you experience any issue during your trip, please inform our local representative or contact Blue Ocean Journeys immediately so we can resolve the matter as quickly as possible.
Any complaints submitted after the trip should be made in writing within 14 days of the tour completion date.
We are committed to providing prompt and fair resolutions for all genuine concerns.
Our child pricing is generally as follows:
Please note that child policies may vary depending on airlines, hotels, cruises, or specific tour programs.
By confirming your booking and making payment, you acknowledge that you have read, understood, and agreed to the above Booking Conditions and Refund Policy.
Choosing the right travel partner defines the entire experience of a journey—especially when traveling across Vietnam and Southeast Asia. At Blue Ocean Journeys Travel, we focus on delivering not just tours, but well-designed, reliable, and truly memorable travel experiences for international guests and B2B partners.
Here’s why global travelers and partners choose us.
Safety and reliability are at the core of every itinerary we operate.
From airport pickup to hotel check-in, guided tours, and intercity travel, every detail is carefully coordinated with trusted local suppliers and experienced partners. Our operational team monitors each journey to ensure everything runs smoothly from start to finish.
Whether you are traveling individually or managing a large group, you can expect consistency, professionalism, and peace of mind throughout the trip.
We don’t design tours just to “see places”—we design journeys to truly experience them.
Our itineraries are built around real local culture, meaningful encounters, and well-balanced pacing. We focus on:
The result is a travel experience that feels personal, immersive, and memorable—not mass tourism.
Travel can be unpredictable, but support should never be.
Our team provides round-the-clock assistance at every stage:
No matter the situation or time zone, we stay responsive so your journey remains smooth and stress-free.
We believe strong travel experiences come from clarity and trust.
That’s why we provide transparent pricing with no hidden costs and clear breakdowns of services. For B2B partners, we also offer flexible net rates and competitive commission structures.
Our focus is not the lowest price—but the best value, combining service quality, reliability, and experience.
Our reputation is built through real operations, real groups, and real feedback.
We are proud to be trusted by international travel agents and global travelers who value:
Each successful trip strengthens our commitment to doing things better.
With Blue Ocean Journeys Travel, you are not just booking a tour—you are choosing a dependable travel partner who understands both the destination and your expectations.
We help you create journeys that are smooth, well-organized, and truly worth remembering.
